Hanah vs Heidi Health in 2026

Key takeaways

• Hanah finishes a note 30% faster than Heidi: 2m 23s against 3m 25s.
• Hanah makes 54% fewer errors per note, so there is half as much to fix before you sign off.
• At 130 patients a week, that saves you about 103 hours a year and around 29,000 fewer errors to correct.
• Hanah includes care plans through a clinic-branded patient app alongside an AI scribe.
• Compare integration requirements and the total cost of the features your practice needs.

The feature and pricing details about Heidi come from their own public pages, linked so you can verify them. Hanah publishes a standing accuracy and hallucination report, with the full method.

This comparison is published by Hanah, the maker of one of the products discussed. Provider details are a dated snapshot; use the linked sources and your own trial to assess the fit.

Hanah vs Heidi - the objective metrics

Hanah has a robust scribe and document generation system, we are proud of this - and even tested Heidi using our methodology side by side with Hanah - here's what we found,

What each product is

Heidi is an AI scribe that transcribes consults, writes notes from templates, and generates supporting documents.

Hanah includes the same scribe workflow, with deep template customisation and robust multilingual transcription. Then it goes further: from transcripts and past notes (including from your PMS), it builds practice-branded care plans, including meal plans, home exercise programs and outcome measure tracking.

Recording recovery

Wifi drops, browsers reload tabs and microphones disconnect mid-consult, and Hanah keeps the consult when that happens. When the connection drops, Hanah saves the audio on your computer and uploads it by itself once the connection is back, even if the page was refreshed or closed in between. A microphone that stops sending sound is reconnected, or Hanah switches to another working microphone and keeps recording. If the browser reloads the page mid-consult, everything transcribed up to that point is kept and the recording picks back up.

Heidi's troubleshooting guide says audio that failed to capture cannot be retrieved, and lists locking the device, backgrounding the app and the processing timer running without sending audio as reasons recovery is not possible. When the microphone drops mid-session, Heidi's microphone guide advises a hard refresh of the browser, and after an incoming call it advises restarting the session.

If you work somewhere with a poor network, or you've been losing transcripts, Hanah is the winner.

Side by side

Notes on the table

Working inside your PMS. Hanah runs inside Cliniko, Halaxy, Nookal and Zanda. You open a patient, the panel is already on that patient, and the note files into the note form. It's included in the plan, with no add-on and no sales call. Heidi's integrations page lists 40+ systems, so check two things: whether yours is on it, and which plan it needs. As of writing, Heidi's own Cliniko page says the integration "is available on Heidi Practice and Enterprise plans", and its pricing table carries an "EHR integration add-on" that shows a dash against every individual plan — Free, Clinician and Practice alike. The connection is a separate purchase rather than something a tier includes.

Charging separately for the link to the system the note has to land in is a bit like being billed for the cutlery at a restaurant. The integration is not a garnish on the product; it is how the product gets used. Without one for your system, the scribe is a separate tab and the note moves back by hand.

Documents. Both products generate documents from the consult. The difference is the output format: Heidi produces text from templates; Hanah fills your own Word and PDF templates — WorkSafe forms, insurer certificates, referral letterheads — and produces the file itself, ready to review and send.

Accuracy. Heidi publishes satisfaction statistics — "97% rate document quality as excellent." We publish a standing accuracy and hallucination report with our methodology and our worst numbers alongside our best. Ask every vendor you evaluate for their measured error rates.

Pricing. Prices move, so check both pricing pages. As of writing: Heidi's free plan covers transcription with standard templates, with advanced templates and unlimited documents on its paid tiers. Hanah has a free Basic plan — patient portal, exercise programs, and PROMs, no card required — and its Practice plan, $100 per clinician per month ($80 billed annually) with a 1-month free trial, includes everything in the table, with no add-ons.

The bottom line

If all you want is the note, Hanah writes it, and we publish our benchmarks so you can check how well.

Heidi's product is the documentation. Hanah does the documentation and the workflow it sits in - the filled form, the exercise program, the outcome measure and the patient plan, out of the same consult, landing where you already work. Whether your problem is the note or everything the note is supposed to set in motion, Hanah handles both.

Run a real trial with real consults before you commit.

Frequently asked questions

How should I compare Hanah and Heidi?

Use the notes, letters and forms you need in daily practice. Compare review effort, PMS workflow, data handling and the full subscription cost, using the provider pages linked in this article.

Are the quoted features and prices always current?

No. They describe the information available when the comparison was written or checked. Open each provider’s current product and pricing pages before deciding.

Who publishes this comparison?

Hanah publishes it and has a commercial interest in its own product. Inspect the linked sources and benchmark methods, then run your own trial.